CSS - SAA Employees Survey -

CSS - SAA Employees Survey: View Response #27

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Your Occupation

Date of Travel

Flight #

Class of Travel and Seat #

Duty Travel Booking Process

Please provide us with reasons for your selected response.

How would you rate your experience at Check-in at the Airport

Do you have more feedback for the Check-In Team?

How would you rate the Boarding and Departure service?

Was your departure on time?

If delayed, were you kept informed?

Please provide additional comments, if any:

Inflight Service: Cabin Crew

Additional Comments:

Inflight Service: Food and Beverage

Any advice or recommendation for improvement?

Arrival & Baggage Services

Is there anything else you would like to share with us concerning your travel experience?

Manager

2/28/2016

sa 578

11 d

Duty travel should be subject to a different process than vacation travel. it should confirmed and non offloadable as staff are travelling for the business of the company.

	Poor		Average		Good
	1	2	3	4	5

How would you rate the Check-in service?
Waiting time at Check-in:
Grooming standards of Check-in personnel:
Friendliness and Professionalism at Check-in:
Staff Efficiency during Check-in:

I was booked and confirmed on sa578 on the 28Feb at 18h40. I was checked in with my luggage on board and sitting in my allocated seat. Passengers were still boarding when the ramp agent came on board and asked me to get off the flight. I was told that my seat was needed for a metro fm dj who missed the 3pm flight. procedure is that confirmed duty travel is only displaced for denied boarding passengers who are booked on the same flight not for standby passengers from another flight. SA578 was the last flight of the evening. I had to make my own arrangements for transport and accommodation for the night. A jumpseat should have been arranged if my seat was needed, but it was given to other staff. I have no issue with being displaced from a flight for genuine revenue passengers when policy and procedure is followed.

	Poor		Average		Good
	1	2	3	4	5

Boarding information (signage)
Boarding announcements
Grooming standards of the gate personnel
Friendliness and Professionalism
Boarding efficiency
Priority Boarding
Your overall Boarding and Departure experience

	Poor		Average		Good
	1	2	3	4	5	N/A

Friendliness of our Cabin Crew
Grooming standards of Cabin Crew
Communication Skills
Helpfulness
The night service provided by the Crew (where applicable)
The cleanliness of the toilets and cabin
The overall service quality standards of our Cabin Crew

I did not get to rate the crew as I was offloaded

	Poor		Average		Good
	1	2	3	4	5

The Beverage Selection
The menu options and availability
The presentation of the meals
The overall food and beverage service system

	Poor		Average		Good
	1	2	3	4	5	N/A

Staff presence at the exit doors
Staff assistance
Baggage delivery times

How satisfied were you with the Approval process?

How satisfied were you with the travel confirmation process?

How efficient were the Travel Office personnel?

We need to relook at our duty travel policy